SHIPPING & RETURNS
Shipping Policy - Continental U.S. (48 States)
Orders placed before 1PM (EST) will be processed the same day (or the following business day if placed on the weekend or holiday). At this time LavishLee process, ship, and deliver packages Monday through Friday. We do not offer shipping or delivery on Saturday, Sunday, or holidays.
Shipping Email Confirmation
LavishLee will send you a shipping confirmation email when your order is shipped, which will include the UPS/FedEx tracking number. We will send a shipping confirmation email with a tracking number for every shipment (If shipped separately). Once you received your tracking number, you can check the status of your order anytime by clicking on the Order Tracking link.
Multiple Package Shipping
If there are several items in your purchased order, they may ship separately and or at different times. Separate confirmations or tracking numbers will be sent as items are shipped.
If your shipping address is different from your billing address there may be a delay in your order to ensure security for your credit card information. Most Items are generally available to ship within 1-3 business days, unless otherwise noted.
HOLIDAY RETURNS POLICY
Orders placed November 1st through December 31st can be exchanged until January 30, 2022.
LavishLee is an retailer that is passionate about providing excellent customer service and satisfaction to our customers. We also strive to provide a return service that is hassle-free. At this time we are unable to accommodate returns/refunds, Exchanges Only.
Eligible items must be exchanged within 15 days of delivery date (returning package must be postmarked as so). All merchandise must be new, unworn, unwashed, and cannot be altered in any way, for merchandise to be considered for exchange. Sale items and accessories (handbags are included) are final sale and are not eligible for exchange. The customer is responsible for return shipping with the carrier of his or her choice, as shipping and handling charges are not refundable. Please email us directly at firstname.lastname@example.org and we will take you through the process. In the subject field please type “Customer Exchange- and Order#. Write a brief description and add one of the following reason codes: 01- Wrong Size, 02 - Incorrect Item, 03 - Defective, 04 - Other. Once we have received your package, the item(s) that are eligible for an exchange will be processed and a store credit will be issued to your customer account generally within 3 to 5 business days. An email will be sent out once processed.
*** All purchased sale items and accessories (handbags included) are final, non-returnable for exchange. If any of the above-mentioned items are returned, no store credit will be processed, and the customer will be solely responsible for any shipping charges that go into recovering the merchandise. Items eligible for exchange must be new, unworn, and unwashed. Items must be returned in the original packaging, and all item(s) tags must be attached. Eligible exchanges will be issued a store credit for its purchase price only; all shipping costs are non-refundable.
Please keep in mind the products we offer are in high demand. Once you send back the item(s) you want to exchange, there is no guarantee we will still have what you want in stock. All purchased sale items and accessories (handbags included) are final, non-exchangeable. Items eligible must be new, unworn, and unwashed. Items must be returned in the original packaging, and all item(s) tags must be attached.
** If you are a local customer, you are able to drop your package off for exchange, instead of shipping it at the below address during office hours; Monday-Friday 8:30am- 5:00pm. (Please leave with front desk assistant).
10451 Mill Run Circle
Owings Mills, MD 21117
Attn. Returns Department
An order that is refused will be charged the original shipping, the return shipping it takes for the package to get back to our facility plus a restocking fee of $15 (US dollars). All orders shipped back are subject to the Terms and Conditions of Service as detailed per carrier, USPS, UPS, FEDEX etc.
Damaged and Incorrect items
If you observe an item to be defective, damaged, or incorrect, please contact Customer Service before returning your item(s) so that we may assist you accordingly. Any damaged item(s) found will need to be reported within 4 days of delivery. For any report of damage, photos will be required. Photos will be accepted via email at email@example.com and must be eligible for review.